Privacy policy

PRIVACY POLICY: Last Updated – February 2024


At The CHC, we take your privacy seriously and will only use your personal data in accordance with the General Data Protection Regulations (GDPR) as we have a legal duty to protect any personal data we collect from you.

This privacy policy applies between you, the data subject/provider and The CHC, the owner and provider of this website. We are committed to protecting and respecting your privacy.

This privacy policy sets out the basis on which any personal data (data) we collect from you, or that you provide to us, will be processed by us.

If you are aged 16 or under, you should speak with your parent or guardian before you provide personal data to us.

Any questions regarding this Policy or our privacy practices or requests to remove your information from our database should be directed to

Personal Data Processed

When you contact us regarding our activities, register your interest as a volunteer, engage with our social media or make a donation to us, you may provide us with your personal data.

When you give us your data in written or electronic format or by corresponding with us by phone, e-mail, contact form, or otherwise, we will process your data. This data may include your name, address, e-mail address and phone number, financial information and other personal character information.

In addition, when you visit our website, we will automatically collect certain types of data including the internet protocol (IP) address used to connect your computer to the internet (automatically collected), browser type and version (automatically collected), time zone setting, browser plug-in types and versions, operating system and platform.

We may also collect data about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), page response times, download errors, your activity on our website, the site you exit to (automatically collected), length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.

We may also receive data about you from third parties. If possible and necessary we will notify you when we receive information from them and the purposes for which we intend to use that information.

Images and Videos

We always collect appropriate consent from the data subjects of any photographic images or videos that we use.

Personal Data Stored

Our website is hosted on Netlify and we use Google Analytics to access website traffic data. The data processed is stored in MS Teams. We will store your data for as long as required for the purpose for which it has been collected.

Personal Data Use

If you have agreed to keep in touch with us, we may occasionally send you newsletters and tailored communications.

We may also use the data in the following ways:

  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
  • To process your data in a way that you would expect for the purpose intended.
  • To provide you with information about other services we offer that are similar to those that you have already subscribed to or enquired about.
  • To notify you about changes to our service.
  • To ensure that content from our website is presented in the most effective manner for you and your computer.
  • To fulfil legal or regulatory requirements.

Specifically for our event management, we may use the data:

• To register you for an event, provide you with tickets and access to the event.

• To communicate updates or changes to the event and send you adjustment request details or reminders.

• To process your data for Health and Safety purposes depending on the nature and venue of an event.

• To take or use pictures of you or record the event and/or make images and recordings of you available to the public by publishing it on our website or other online hosting platforms.

• To fill out an event feedback survey.

Specifically for our website, we may use the data:

  • To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To improve our website to ensure that content is presented in the most effective manner for you and for your computer.
  • To allow you to participate in interactive features of our service, when you choose to do so.

    • As part of our efforts to keep our website safe and secure.
    • To fulfil legal or regulatory requirements.

Personal Data Access

Unless we are obliged or permitted by law to do so, and subject to any third-party disclosures we will not disclose, sell or rent your data to third parties for any purpose.

Personal Data Security

Data security is of great importance to us and to protect your data we have put in place suitable physical, electronic and system procedures to safeguard and secure data provided to us.

We will regularly evaluate and test the effectiveness of these measures to ensure security of its processing of personal data.

We endeavour to do our best to protect your data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your data transmitted to the website.

External Websites

Our website contains links to other sites. Whilst we consider the suitability of all websites we recommend, we are not responsible for their privacy practices. We encourage users to be aware of this when leaving this website and to read the privacy statements on other websites. We do not pass on any information to any other websites.

Your Rights

You have the right to ask for a copy of any data held about you in accordance with the GDPR.

If at any point you believe the data we process on you is incorrect you can request to see this data and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO)